How to Register a Complaint with the Social Security Administration

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In the course of a year, the Social Security Administration (SSA) has tens of millions of direct contacts with the public, in field offices and over the phone. These contacts range from simple queries for information to emotionally charged concerns about benefits that can have a huge impact on a person’s monthly income. So, it isn’t surprising that people sometimes aren’t satisfied with the process or outcome.

You have options for registering your complaint, and they vary depending on how serious your complaint is.

You also can fill out a comment card to rate your experience at your local SSA office. This card, which should be available at your local SSA office, isn’t an official complaint form. It’s more like the little cards you may see at restaurants, asking what you thought of the service. You can even use this card to say something nice if you’re so inclined.

Contacting the right offices

For discrimination issues and unfair treatment

Social Security Administration
Civil Rights Complaint Adjudication Office
P.O. Box 17788
Baltimore, MD 21235‐7788

Your complaint should state your concerns as precisely as possible and what you considered to be unfair. Make clear the actions and words that you object to.

The SSA provides some background on complaining about an administrative law judge at the SSA website. Send your written complaint to the following address:

Office of Disability Adjudication and Review
Division of Quality Service
5107 Leesburg Pike, Suites 1702/1703
Falls Church, VA 22041‐3255

Don’t confuse a complaint of unfair treatment by an administrative law judge with a step in your appeal. If you want to pursue your appeal after an unfavorable finding from an administrative law judge, your next step is to request a review by the Appeals Council.

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